Tech Support Tickets in TimeFlow

Before you start

Available to any logged-in staff member.

Finding this in the UI

• Left sidebar → Support, or go directly to /dashboard/support/tech-support.
• The header and footer do not have direct links here.

The Support hub

Shows summary counts — Total Tickets, Open Tickets, In Progress, Resolved — and a Recent Tickets list. Click Open New Ticket (or Create Your First Ticket if you have none yet) to report an issue.

Creating a ticket

• Basic Information — Ticket Title and Affected System (e.g. which part of TimeFlow — job cards, invoicing, etc.), plus a Description of the issue.
• Classification — Category, Priority, and User Impact level, each from a dropdown.
• Technical Details (optional but helpful) — Error Message (or stack trace), Steps to Reproduce, Expected Behavior, and Actual Behavior.
• Additional Information — Tags to help categorize the ticket, and Attachments to upload supporting files (e.g. a screenshot).

Click Create Ticket to submit it.

Working a ticket

Open any ticket to see its Ticket Information (Created, Last Updated, SLA Deadline, Created By, Assigned To), add Comments (with an internal-comment option visible only to support staff), and use Quick Actions like Assign to Me or Mark as Resolved.

Tips

• Fill in Steps to Reproduce whenever you can — it's the single biggest thing that speeds up a fix.
• Use Priority and User Impact honestly; they help support triage what needs attention first across all companies using TimeFlow.